![]() In this example, we used the Http Studio Widget viz. Once you commit to a paid plan, you wont be able to change it. Approach to identify tags depends on your Business Logic, and can be done either by automated lookups to your backend, CRM, external API or by explicit questions to the Customer - whatever works best for you.Īn example is shown below demonstrating adding tags identified in the Studio Flow using a lookup before “Send to Flex” widget is called. 2 pricing options: a flat monthly rate of 150 per user/ month or 1 per active hour per user. (1) Modify your Studio Flex Flow to identify tags you want to add the ticket. You can add any custom tags identified during your customer engagement flow by adding those tags to a task attribute named “ zdCustomTags” made available to you. ![]() IVR Flow for Adding Custom Tags to Zendesk Ticket For example, you can collect Ticket Number using a Messaging Bot in any text-based channel like SMS, Whatsapp or Webchat and pass that Ticket Number as "zd_ticket_id" task attribute to Flex.Īdding Tags to your Zendesk Ticket number While the above example shows the approach to collect Ticket number in an IVR, the same approach can be applied to any other channel.
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